The next frontier of customer engagement: AI-enabled customer service
Article published by McKinsey and reviewed by Nikolay Sidelnikov
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| The next frontier of customer engagement: AI-enabled customer service | |
|---|---|
| Published By | Articles by McKinsey |
| Publish Date | March 27, 2023 |
| Authors | Avinash Chandra Das, Greg Phalin, Ishwar Lal Patidar, Malcolm Gomes, Rakshit Sawhney, Renny Thomas |
| Topics | Customer experience, AI |
| Statistics | |
| Article Size | words |
| Diagrams | Yes |
| Downloadable Version | Yes |
| Reviewers | |
| Page Owner | Nikolay Sidelnikov |
| Summary Author | Nikolay Sidelnikov |
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